❤️Worldwide Free Shipping Today Only❤️

FAQs

Here are some frequently asked questions we have collated from our customers. This is not a comprehensive list so to continue providing you with the best customer experience please send questions and feedback to our support email contact@starshop.io

Where do you ship from?

We have partnered factories and warehouses in North America, Asia & Europe. 

This means when ordering multiple products some items may be shipped separately as they arrive from our different warehouse regions. 

How long will it take for my items to arrive?

We use a high security checkout procedure on our site to protect both the customer and STAR SHOP This extends our processing time to 4 days as we fully verify our customers and fulfil orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

 

How long will it take to receive a tracking number?

Once the processing time is complete your order will be fulfilled and dispatched. Shortly after you will receive your tracking number via email. This process usually takes between 3-4 days. 

You can view information about your Shipment by visiting our page and inputting your tracking number.>>http://bit.ly/2WAiLfQ

Why is my tracking number not displaying any information?

Depending on the shipping carrier used, Tracking Numbers generally take a few days to register into the delivery system to display information.

Check back in a few days for updated information. 

Where can I place an order from?

We ship worldwide, so you can place an order from anywhere!

Is shipping really FREE?

Yes, Free Worldwide Shipping is available on all items unless stated otherwise!

Where is your company located?

Warehouses and factory contacts are located in North America, Mainland Europe, & Asia.

Which currency will I be charged in?

Our site uses intelligent currency matching services in order to display the price of items in your countries currency. 

However at checkout you will be charged in USD at the most current exchange rate. 

Who can I contact if I have a problem with my order?

Please contact us using our page , alternatively all enquiries can be forwarded to contact@starshop.io

How can I pay for my order?

We accept PAYPAL and all Major Credit Cards: VISA  MasterCard, discover, American Express, JCB and many others....

Is the checkout safe and secure?

Our checkout system is McAfee secured and based upon the Shopify platform; the highest security system on the market. 

I am unhappy with my Order, can I place a Refund?

As the nature of our products to not permit for re-use or restocking , in order to protect ourselves as a Merchant, we only offer Refunds on items that arrive in a defective state. 

You must provide photographic/video evidence within reasonable doubt to our support team at contact@starshop.io to be eligible for a refund. Once the evidence is received and verified, you may ship the product back to our supply warehouse. 

This address will only be supplied to you once the return case is accepted, at which point the item is received, you will then be eligible for a full refund. 

If I enter my email address will you sell my information? 

We do not sell our customer information. Due to data protection and our company policies this is not acceptable practise. Emails are strictly used to update you on information about your product and others. Occasionally we will send loyal customers discounts and gift cards. 

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, however there may be exceptional circumstances when this will happen depending on your country and value of purchase. 

HOW TO TRACK MY ORDER?

  • You will receive a tracking number for your order after processing (2 business days) via email, if this email has not arrived please check your Spam folder.
  • If you have your tracking number already paste it into the search bar below. 
  • Alternatively visit our tracking page, and paste your tracking number into the box provided.
  • WHAT DO I DO IF MY TRACKING NUMBER WON'T WORK?

  • If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out & Delivery Status should update within a few days. 
  • Tracking numbers will often only begin to become active when the item has arrived in the country of delivery.

  • WHY HAVEN'T I RECEIVED A TRACKING NUMBER?

  • Depending on the value of your purchase and shipping options chosen at checkout, your package may not include a Tracking Number. If this is the case, you will only be informed once your Order has Shipped via email. Orders over $15 generally have available tracking.
  • For further information and assistance, please visit our contact page, and one of our support representatives will be there to assist you.
  • HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections - 

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 
  • Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. 

We use a high security checkout procedure on our site to protect both the customer and STAR SHOP. This extends our processing time to 5 days as we fully verify our customers and fulfil orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA & Canada
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 1½ -5 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*

  • Happy Shopping!

    STAR SHOP

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